Terms & Conditions

www.cosycorner.gr is the online shop of Cosy Corner Private Limited Company, which is based in Athens, Greece (Tax No: 801273733).

Please ensure that you are in agreement with the below mentioned terms and conditions prior to proceeding with any transaction / communication via our online shop.

1. Terms

Cosy Corner reserves the right to amend or renew the terms and conditions relating to any exchange of communication via our online shop www.cosycorner.gr. The company is responsible for ensuring the users are made aware of any amendments in the use of the aforementioned. Amendments in the terms, does not affect orders already placed.

2. Products & Services

Cosy Corner is bound to ensuring that any information provided on the online shop is valid with regard to characteristics and descriptions of products as well as with regard to services rendered. We are not liable for any technical or typographical errors that may have escaped our attention or have occurred unintentionally or due to any downtime of the site on grounds beyond our control or jurisdiction.

3. Limited Responsibility

Cosy Corner ensures the timely update of product unavailability. The online store of Cosy Corner is not responsible for any technical problems that may occur to users when they attempt to access the website, during its use and any other issues related to the operation or compatibility of their own systems infrastructure when using the website. Additionally, Cosy Corner has no liability for acts or omissions of third parties and particularly unauthorized third party interventions to products and / or services and / or information available via its site.

4. Copyright

The www.cosycorner.gr website is the official website of Cosy Corner PC. All content of the website, posted by Cosy Corner, including images, graphics, photographs, texts , services and products are the property of Cosy Corner or under licensed use, and protected by the relevant provisions of Greek law, European law and international conventions. The names , images, logos and distinctive features representing Cosy Corner and / or its online store and / or third parties contracted with them and the products or services are exclusive trademarks and trademarks of Cosy Corner or/and www.cosycorner.gr or third party associated and are protected by Greek, European and international trademark laws, and industrial and intellectual property and unfair competition. Unauthorized use of the shop is prohibited, as is any downloading, storing or copying of account information for the benefit of any commercial use.

The use of data mining tools, robots or other extraction tools and data collecting, is prohibited.

The website or any part of it cannot be used, reproduced , duplicated, copied, sold , or visited, for commercial purposes without the prior written consent of Cosy Corner.

5. User Obligations

Users of the www.cosycorner.gr website agree not to use the online shop for sending via e-mail or otherwise transmitting any content that is unlawful, harmful, threatening, abusive, harassing, libelous, defamatory, vulgar, obscene, that violates the privacy of another, shows empathy, or is racial, ethnic or other discrimination, may cause harm to minors in any way, not be transmitted under the law or contractual relations or management (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or covered by confidentiality agreements) infringes any patent, trademark, trade secret, copyright or other proprietary rights of others, contains software viruses or any other computer code, files or programs designed to interrupt, damage, destroy or inhibit the operation of any computer software or hardware , intentionally or unintentionally violates existing Greek and EU legislation and its provisions, or that may be harmful to others in any way.

6. Personal Data Safety

Cosy Corner recognises the importance of the issue of security of personal information and online transactions and takes all necessary measures with the most modern and advanced methods to ensure maximum safety. All information relating to personal information and transactions are secure and confidential. The safety of the online shop of Cosy Corner, is achieved through the following methods:

Customer Recognition

There are 2 codes used to identify oneself: Login (username) and Personal Secret Security Code (password), both of which are required to be entered every time, so as to ensure absolute security to a user’s personal information.

The system allows the ability to modify the Personal Identification Security Code (password) and e-mail address (e-mail) as often as desired. The only one who has access to a user’s information is the user himself, which is via the above code and the user is solely responsible for maintaining the secrecy and protecting its access by third parties. In case of loss or possible exposure to a third party, please contact us immediately, otherwise the online shop Cosy Corner is not responsible for the use of a password by an unauthorized person. We recommend for security reasons, that the user changes his / her password regularly and avoids using the same codes and easily detectable passwords (for example, date of birth). We also recommend that a combination of letters, numbers and symbols are used, to create a password.

Transactional Confidentiality

All information transmitted by the user / member via Cosy Corner is confidential and we have taken all necessary measures to use them only to the extent necessary in the context of the servicee rendered. Some of the measures taken are the following:

Only authorised personnel have access to information of transactions and only when such a need is necessary. For example, for the processing of customer requests / orders.

Cosy Corner does not disclose customer information and transactions, unless written authorisation from the user or member is provided , or via a court order or via a public authority request.

In the event that Cosy Corner uses third parties to support its systems, we guarantee confidentiality.

Notwithstanding the provisions of Section 7 (below), which is in regard to personal data, you can request any information maintained and make any corrections in errors providing the necessary legal documentation as justification.

For a user’s own safety, please handle all information provided through our services as confidential and secret, and they should not be disclosed to third parties.

7. Privacy & Personal Data

During the use of our website, www.cosycorner.gr for a transaction or placing an order, you may be asked to provide personal information (for example: name, surname, address , contact details, etc ), which is essential for the processing of your order or to provide our services. Any personal data on the pages and services of the website of www.cosycorner.gr, is kept solely for reasons relating to customer transactions with ourselves, the improvement of our services and ensuring the functionality of our services and they may not be used by any third party (except as provided by law to relevant authorities) .

Cosy Corner personnel having access to user personal information, are authorized to do so, and any unauthorized access to customer personal data is prohibited. Every reasonable step is taken to ensure the safety of personal data. Personal information may be communicated to associate companies which provide Cosy Corner with services such as is the case of courier delivery, but always under conditions that fully ensure that there is no unlawful processing of personal data.

For any queries related to the above issues please contact us by using the special contact form provided at the link: http://www.cosycorner.gr/el/page/επικοινωνία-1/.

At any time, the user reserves the right to update or refuse any further processing of data in accordance with the legislation on the protection of personal data.

8. Purchases

Cosy Corner makes every effort to provide high quality products and services, we although cannot exclude cases of errors in pricing and product characteristics, website downtime or ‘human’ errors when updating / displaying the value or description of a product. For the safety and efficiency of your online purchases we invite to contact us in the event that you find a product that is offered at an unusually low or high price before proceeding with an order. Customer Service: Tel. 2294077272 (Monday – Friday 10.00-13.00, Saturdays 10.00-14.00 or via email form: http://www.cosycorner.gr/el/page/επικοινωνία-1/ .

We also recommend that before making a purchase from our online store to visit the section "Frequently Asked Questions» http://www.cosycorner.gr/el/page/faq/ where you will find useful information.

After entering an order you will receive an automated email in which are indicated the details of the order as entered. After the processing of the order you will receive a second confirmation email and the products will be dispatched. From this point of on, there is a binding contract between ourselves and the customer.

During the progress of order fulfillment, you will receive a series of automated messages which will indicate the progress of the order. These messages relate to the following steps: order processing the order, collection & packaging, issue of receipt / invoice, delivery to the courier company. In the case of a collection of an order from our Collection Point, you will receive a message that your order is ready for pickup. The automated messages may end up in your 'Spam', so please check regularly in this folder, add the email address to your “safe addresses” and check that you have not incorrectly spelt your email address on registration

In the event that we are unable to fulfill an order due to missing items, we will always contact you via email or telephone communication, prior to sending your order.

There is no way to disable the automated order updates, the mission of which is a prerequisite for the proper fulfillment of your order. It is the user’s responsibility, in the event that he/she does not receive these messages, to advise us immediately, according to the general conditions governing our binding contract. Orders are delivered as soon as possible and within no more than 1-3 days from order intake and confirmation. Products not available are clearly indicated as: Temporarily Out of Stock, Available Soon, etc. Expected delivery dates are provided, where no such information is shown, it is due to lack of information from the relevant supplier.

9. Refunds & Exchanges

Orders Shipped: If a customer wishes to exchange or return a product, please ensure that it is returned within 14 days from date of shipment, and it should be accompanied by a photocopy of the receipt / invoice.

The returned item must be unused, and in the perfect condition in which it was received, as well as the product’s packaging, packaging materials and special markings (tags, instructions, etc). Please place the product and the manufacturer's packaging in extra packaging or wrapping, in order to ensure that the product and its packaging, is protected from damage during the return process. Products on sale as well as sanitary items such as toiletries (toilet seats, toothbrushes, bathing suits, etc.) cannot be returned. Returns are accepted only if sent as registered mail to the address: Returns Dept., Cosy Corner, 26 klm Leoforos Marathonos.

If the above conditions are met, the company will immediately proceed to refund the value of the product by postal check, credit card, PayPal, or via Bank Deposit, depending on the means by which the initial payment of the order was made. The initial shipping and packaging costs and the costs of returning the product are non-refundable. Please ensure the instructions for returns are adhered by, thereby ensuring that your returned item will be accepted.

Collection Point: If you would like to exchange or return a product , please ensure that it is returned within 14 days from the date of purchase. No cash refunds. Please ensure you have your purchase receipt or invoice. The returned item must be unused, and in the perfect condition in which it was purchased, as well as the product’s packaging, packaging materials and special markings (tags, instructions, etc). Products on sale as well as sanitary items such as toiletries (toilet seats, toothbrushes, bathing suits, etc.) cannot be returned

10. Faulty / Defective Product - Supplier & Seller Responsibility

a) The producer of every product that a customer purchases is liable for any defective products.

b) Cosy Corner as a seller, has all the obligations towards the customer, as indicated by the Civil Code. In case of a defective product we have sold, a customer can (i) request for repair without additional charge, replacement with another item unless this is impossible or requires a disproportionate expenditure (ii) to ask for a price reduction and (iii) to withdraw from the binding contract unless the defect is immaterial. The above obligations do not apply if the defect has occurred due to improper use. In all cases, any defective items returned, must be accompanied by the necessary documentation, i.e. purchase receipt / invoice, etc.

11. Order Cancellation

In addition to the provisions of Withdrawal as indicated in Article 9, the cancellation of orders may additionally be made in the following cases: Before you complete the order, during the electronic order process you can go back «back» and remove the quantities of products from your cart by clicking the button "remove". If the online order is still in the processing stage and has not been shipped, you can call the Customer Service Department at 2294077272 and request the cancellation of an order.

12. Payment Means

Credit Card - The online store of Cosy Corner accepts all major credit, debit, prepaid cards Visa, Mastercard, Maestro, American Express. The transaction is conducted within the safe and secure environment of the bank (Alpha Bank). All payments made using the card are processed through the electronic payment platform of "Alpha e-Commerce" of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key. 
For purchases with your credit card, simply follow the instructions on our online store. You will be asked to fill in the order form, card number, expiration date as well as the 3 digit number (CVV) on the back of your credit card.

Masterpass e-wallet, protected by the extra layers of security you expect from Mastercard®

PayPal - By connecting to the safe & secure environment of PayPal (International electronic payment service).

Bank Deposit (Alpha Bank, Piraeus Bank) - By choosing this payment method, your order is shipped after confirmation of bank deposit. On selecting this payment option, you will receive a message which will confirm the availability of the selected products, so that you may proceed with a bank deposit.

The message includes the account number of the bank you have chosen, and all the necessary details.

(Cash on Delivery) - Payment upon receipt of order. Payment will be made in cash directly to our courier Partner staff member, at the point of delivery. This payment option is applicable only within Greece.

Payment on Pick-up from our Collection Point - Selecting this payment option, you can pay on picking up your order from our Collection Point. The order remains available for collection up to 4 days. Payment options: cash.

13. Product Pricing

The pricing policy of Cosy Corner products is the same irrespective of the distribution channel: online store, catalogs, collection point. However, some products may have the indication “Web Offer" on our online shop, where the price may differ from what is indicated at our other distribution channels. If you wish to pass by our Collection Point and purchase directly from there a Web Offer you have seen on our online store, we recommend that you check if the same web price is applicable for an on-the-spot purchase (Customer Service 2294077272). In all cases, we make every effort to accurately display the product characteristics and prices, but we not exclude the possibility of technical or typographical errors that may have escaped our attention or may have occurred unintentionally or due to any downtime of the site on grounds beyond our control or jurisdiction.

14. Shipping Costs

Shipping Costs - Regardless of item quantity and order volume, the shipping cost for orders are:

60€ and above - FREE. Applies across all payment options (COD cash on delivery, Credit/Debit Card, Bank Transfer, PayPal
* products with codes PM (Floor Puzzle Mats) are excluded.

-Up to 59,99€: 2,95€ - Credit Card, Bank Transfer, PayPal. 4,95€ - COD (Cash on delivery)

-Collection Point - FREE

Delivery Time - Orders are delivered within 1-2 days from the date of order intake and confirmation, via a courier service.

Delay in Delivery - Cosy Corner is not responsible for any delay or failure of implementation of our obligations to you, if the delay or failure is due to a reason beyond our jurisdiction, control or /and responsibility.

Product Availability - Every effort is made to ensure the availability of products, especially products for which there is a high demand (best sellers), but sometimes we may not succeed resulting in a shortage of supplies. In such cases, there is always an update in the product status provided.

VAT - Product Pricing is inclusive of 24% VAT.

 

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